Terms of use

Parties and scope

These proposed terms cover Bytops AS and the business customer identified in an accepted order. The person accepting must be authorised to bind that customer. Bytops is a configurable workspace for entities, records, queries, workflows, portals and related AI/offline features. A website visit, demo or enquiry does not create a paid subscription.

Contact Bytops AS at contact@bytops.com or Fargerivegen 2, 6002 Ålesund, Norway. The organisation number, registered address and VAT status must be confirmed before contracting. These are business-to-business draft terms, not a consumer checkout agreement. Mandatory consumer protections cannot be waived if a consumer relationship nevertheless arises.

Your order and service documents

The accepted order must state the plan, permitted users, usage rates and units, included allowances, billing period, currency, taxes, payment deadline, support scope, service term and cancellation process. Any SLA is only the one expressly agreed; marketing examples are not uptime or savings guarantees. A signed DPA governs personal-data processing and takes priority on that subject. An expressly negotiated order prevails over conflicting general commercial terms.

Accounts and administrator responsibility

The customer manages invitations, roles, portal publication and integration credentials. Keep account information accurate, use individual accounts and secure authentication, review permissions regularly and promptly remove users who no longer need access. Tell Bytops promptly about compromised credentials. Do not share a personal account to avoid agreed user limits.

Pay-as-you-go plans and billing

Starter supports up to 5 users and Pro up to 10; Company user limits are agreed in the order. Unlimited entities and workflows means no numerical cap on definitions, not unlimited executions, AI, storage or infrastructure capacity. Operations, AI and storage are separate usage categories. No unlisted price, automatic upgrade or unlimited usage allowance is implied.

Usage must be measured using the definitions agreed before activation. Invoices must identify the charging period and applicable charges. Raise billing questions promptly at contact@bytops.com; statutory rights are not lost merely because a question was not raised within an invented short deadline. Price changes require advance notice and the agreement’s applicable change or renewal mechanism; they do not retrospectively reprice completed usage.

Lawful use and customer content

The customer retains rights to its content and grants Bytops only the rights needed to provide the agreed service. The customer must have authority to upload and use it. Do not distribute malware, attack the service, access another customer’s data, infringe intellectual property, publish unlawful material or bypass permissions, metering or technical limits. Security testing requires prior written authorisation.

Bytops retains rights to its software, design and documentation. The customer receives a limited right to use the agreed service during the term. Do not assume healthcare, financial, employment or other regulated workloads are approved merely because the platform can model that industry. Special-category and high-risk processing requires an agreed scope and suitable safeguards.

AI, workflows, integrations and offline copies

Review queries, workflow rules, portal audiences and AI output before enabling consequential actions. AI can be inaccurate and is not professional advice. Customers remain responsible for authorised configuration and decisions; this does not remove Bytops’ own contractual or statutory duties. External integrations have their own terms, permissions and availability.

Offline availability is limited to supported data saved on the device. Unsynchronised changes can be lost if the device, browser profile or local storage is removed. Protect devices, verify sync completion and resolve conflicts before deleting local copies. Offline mode is not a backup service or a guarantee that every operation works without a connection.

Confidentiality and personal data

Each party must protect the other’s confidential information, restrict disclosure to people and providers who need it for the agreement and are bound by appropriate duties, and use it only for the agreed purpose. Information already lawfully public, independently developed or lawfully obtained elsewhere is excluded. Legally compelled disclosure must be limited to what is required, with notice where lawful.

The privacy policy explains Bytops’ own processing. A separate signed DPA governs customer personal data. Accepting service terms is not blanket consent to tracking, marketing, AI training or unrelated reuse of personal data.

Service changes and suspension

Bytops may maintain and update the service, but material reductions to an agreed paid service must follow the contract’s notice and remedy provisions. Suspension should be proportionate to a genuine security threat, unlawful use, material breach or unpaid undisputed charges, with notice and a reasonable opportunity to resolve the issue where practicable. Urgent protective action may be needed without advance notice.

Ending the service and retrieving data

Cancellation, renewal and notice periods must be stated in the accepted order. No automatic renewal or minimum commitment arises solely from this draft. On termination, pay properly accrued undisputed charges and use the agreed export process. Data return and deletion, including backups and offline copies, follow the signed DPA and the approved exit schedule. Agree export formats, assistance and any costs before activation; do not rely on indefinite access after termination.

Responsibility, remedies and limits

Each party is responsible for its own obligations under the agreement and applicable law. Notify the other of a material breach and allow a reasonable cure period unless the breach is incurable or immediate action is justified. The affected party may use agreed and statutory remedies, including termination for material breach. Any liability cap, exclusion or service credit must be expressly negotiated in the order; none is invented by this draft.

Nothing limits non-excludable liability, mandatory statutory remedies or individuals’ GDPR rights. An event beyond reasonable control may excuse affected performance only to the extent allowed by the agreement and law, with prompt notice, mitigation and a route to end a prolonged interruption.

Norwegian law and resolving disputes

The proposed governing law is Norwegian law. First raise contractual concerns with contact@bytops.com so the parties can seek an amicable resolution. Unresolved business disputes go to the competent Norwegian courts under the applicable jurisdiction rules unless the parties validly agree otherwise. This does not restrict complaints to Datatilsynet, data-subject remedies or mandatory consumer rights and jurisdiction protections.

English, Norwegian and Arabic versions are provided for accessibility. The accepted agreement must specify the controlling language; this draft does not silently give one translation priority. Changes to contractual terms require the agreed notice and acceptance process, not merely an updated website date.